Frequently Asked Questions

What is Quick B2B — Quick Order?

Quick B2B is a SHOPLINE app that adds a powerful, dedicated Quick Order / Bulk Order page to your store. It enables your B2B and wholesale customers to search, browse, and add multiple products with quantities — all from a single page. No more clicking through individual product pages.

Who is this app designed for?

Quick B2B is built specifically for wholesale and B2B merchants on SHOPLINE. If your business customers place large, multi-product orders regularly, this app saves them significant time and reduces ordering friction.

Is there a free trial?

Yes! We offer a 7-day free trial with full access to all features. No credit card required to start. You can test the complete functionality before choosing a plan.

Does Quick B2B work alongside my existing store?

Absolutely. The Quick Order page is a dedicated page that coexists with your existing store theme and product pages. It does not modify or interfere with your regular storefront.

How do I install the app?

Click "Install" on the SHOPLINE App Store listing. You'll go through SHOPLINE's OAuth authorization page where you grant the app permissions to read products, write products, read orders, and write orders. Once authorized, the app automatically creates a Quick Order page on your store at /pages/quick-order and redirects you to the setup dashboard.

What permissions does the app request and why?

• Read Products: To fetch and display your product catalog on the Quick Order page.
• Write Products: Required by SHOPLINE for app installation scope (not used to modify your products).
• Read Orders: To verify order-related operations.
• Write Orders: To create draft orders when your customers submit bulk orders.

How long does setup take?

Installation and basic setup takes under 2 minutes. Your products sync automatically in the background, and the Quick Order page is live immediately. You can fine-tune settings anytime from the admin dashboard.

How do I access my Quick Order page?

Your Quick Order page is available at https://yourstore.myshopline.com/pages/quick-order. You can link to it from your navigation menu, homepage, or share the URL directly with your B2B customers.

What ordering features are included?

• Bulk Add to Cart: Enter quantities for multiple products and add them all to cart with a single click.
• Smart Search: Search products by name, SKU, or barcode with real-time results.
• CSV Upload: Download a sample CSV, fill in SKUs and quantities, and upload for instant bulk ordering — perfect for large orders.
• Product Variants: Full support for product variants with individual pricing, SKUs, and inventory.
• Real-time Data: Product prices, inventory, and availability are fetched live from your SHOPLINE store.
• Out-of-Stock Handling: Option to hide or show out-of-stock products.

Can I control which products appear on the page?

Yes! From the Settings page in the app dashboard, you can:

• Filter products by tags (hide products with specific tags).
• Set minimum and maximum order quantities.
• Toggle SKU, stock, and product image visibility.
• Hide out-of-stock items.
• Customize CSV columns.

How does CSV bulk upload work?

Customers download a sample CSV template (available on the Quick Order page), fill in product SKUs and desired quantities, then upload the file. The app validates all SKUs against your catalog, highlights any mismatches, and auto-populates the order form. It's ideal for purchasers who maintain their own order sheets.

How are orders processed — cart or draft orders?

Customers can either add items to cart and checkout normally, or if configured, submit a draft order directly to your SHOPLINE admin. Draft orders let you review, modify pricing, and send invoices to customers before they pay — giving you full control over B2B transactions.

Is the Quick Order page mobile-friendly?

Yes. The page is fully responsive and works seamlessly on desktop, tablet, and mobile devices. The interface adapts to screen size while maintaining full functionality.

How often is product data updated?

Product data is synced from your SHOPLINE store and cached for performance. You can trigger a manual refresh from the admin dashboard at any time. The cache ensures fast search and browsing even with thousands of products.

How does billing work?

Billing is handled directly through SHOPLINE's billing system. After your 7-day free trial, you'll be charged according to the plan you select. You can manage your subscription from the Billing section within the app or through your SHOPLINE admin.

Can I cancel my subscription?

Yes, you can cancel anytime. Your Quick Order page remains active until the end of your current billing period. No cancellation fees or penalties.

What happens if my subscription expires?

If your subscription expires without renewal, the Quick Order page will become inaccessible to customers. Your settings and data are preserved — simply reactivate your plan to resume service.

What data does the app store?

We store only the minimum data required to operate: your store handle, encrypted access tokens, cached product data (for performance), and your app settings. We do not store customer personal data, payment information, or browsing history.

What happens to my data when I uninstall?

Within 48 hours of uninstalling, all your store-specific data is automatically and permanently deleted — including tokens, cached products, settings, and page references. Your SHOPLINE store data (products, orders, customers) remains untouched. See our Privacy Policy for full details.

Is the app GDPR compliant?

Yes. We implement GDPR-mandated webhooks for customer data redaction and shop data redaction. When SHOPLINE sends a GDPR request, our system processes it accordingly. For details, review our Privacy Policy.

My products are not showing on the Quick Order page.

Check the following:

• Ensure products are active and published to your Online Store sales channel in SHOPLINE.
• From the app dashboard, click "Refresh Product Cache" to trigger a manual sync.
• Check if you have tag filters enabled in Settings that might be hiding products.
• Verify that your storefront access token is valid (the app manages this automatically).

The Quick Order page is blank or not loading.

Try these steps:

• From the app dashboard, use "Sync Page" to ensure the page exists on your store.
• If the page was deleted, use "Create Page" to recreate it.
• Clear your browser cache or try in an incognito window.
• Ensure your subscription is active (check Billing section).

CSV upload shows "invalid SKUs."

This means some SKUs in your CSV don't match any product in your store. Double-check the SKUs, ensure products are active and published, and try downloading a fresh sample CSV from the Quick Order page.